Design Associate -- Print Quality (Seasonal)


Oakland, California / Minted

Posted: Sep 25, 2017

Description

About the Role

As a Print Quality Design Associate, you will use your design insight and creative talent to provide outstanding service to Minted customers. You will communicate directly with our customers and leverage your design and problem-solving skills to address concerns and reprint orders. We take pride in our products and spare no effort or expense to ensure every customer is delighted. The Print Quality Design Associate is part of a critical team of designers responsible for turning negative experiences into great ones, delivering on our promise to our customers and creating loyalty through effective issue resolution. The ideal candidate must have excellent written communication skills, be very detail oriented, and be comfortable with Adobe's Creative Suite. You must have a strong desire to work in a fast paced, flexible, and team-oriented environment. The hours & schedule for the role are variable and the position is based in Oakland, California. Our operation is open 7 days per week and candidates must be available to work evenings and weekends.

Responsibilities

Creating, proofreading, and editing design files to fulfill customer orders meeting both productivity and quality expectations

Corresponding with customers regarding their orders

Modifying designs based on instructions provided by the customer

Preparing and color correcting photos for optimal printing quality

Working directly with customers to design and reprint original orders meeting both productivity and quality expectations

Tracking and prioritizing reprints in our CRM and order systems

Taking service recovery measures when necessary (i.e. upgrading shipping, etc)

Researching and documenting reprint causes

Working collaboratively with other team members, including Customer Service, to ensure we deliver outstanding service to our customers

Able to work a flexible/variable hour schedule including weekends based on business needs

Qualifications

Experience with the principles of typography and print design

Excellent written and verbal communication skills

Proficient in Adobe Creative Suite (Illustrator, InDesign, Photoshop, Acrobat Pro)

Customer/client-centric mindset

Able to think critically in order to solve problems

Able to take direction and quickly learn new procedures, processes, and products

High attention to detail, organized and able to follow through

Proven success delivering high quality design work in a fast-paced environment

Demonstrated ability to work effectively in a team oriented environment

Not afraid to ask questions

Positive attitude, receptive to feedback

Bonus Points

Bachelor's degree or degree in process

Freelance design work and client interaction experience

Pre-press and/or press experience

Experience working with customers in a luxury retail environment

Experience with Salesforce or other CRM software

Experience with Lightroom

Fine art skills (watercolor painting, illustration, calligraphy, hand-lettering)

About Minted

Minted is a lifestyle brand and design marketplace connecting you with the world's best artists to create something one of a kind.  Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.  

Minted's mission is to enable the design independence of both consumers and artists around the world, and the company is a platform for the strongest emerging artists in the world to be seen and discovered. We aim to build a lasting brand representing the most commercially successful design community in the world.  Minted was founded by successful serial entrepreneur Mariam Naficy.

Minted is backed by Benchmark Capital, IDG Ventures SF, Menlo Ventures, and angel investors including Marissa Mayer of Yahoo and Jeremy Stoppelman of Yelp. Minted is comprised of an experienced and entrepreneurial team. We come from Google, Amazon, Microsoft, eBay, Yahoo, and Goldman Sachs and numerous disruptive startups. We are a passionate, creative, ambitious team.  We provide a great opportunity to work with a stellar team and on a world-changing mission, all supported by a proven business model.

How To Apply

https://www.behance.net/joblist/58215/Design-Associate-Print-Quality-(Seasonal)

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