The One Show

The One Show is the world's most prestigious award show in advertising, design and digital marketing. For 50 years, the Gold Pencil has been regarded as one of the top prizes in the creative industry. The One Show has had a rich legacy of honoring some of the most groundbreaking ideas, created by some of the most remarkable minds in creativity.

One Show 2021 In-House Jury

Gene Lee

SVP, CX & Design



As Chief Experience Officer (CXO) at Mailchimp, Gene leads a very talented multidisciplinary team of CX, Brand, Product, and Operations professionals responsible for delivering a seamless end-to-end customer experience. He partners closely with peers in strategy, product, marketing, engineering, and customer support to help drive a culture of inclusive co-creation to benefit Mailchimp’s customers and the business outcomes.

Before Mailchimp, he led a global cross-functional team at PlayStation where he was responsible for the product and service experiences across game consoles, web, mobile, and VR while driving towards a user-centered culture. Gene was also fortunate enough to work at Nickelodeon, Scholastic, Landor, Y&R, and several other great brands leading user experience, branding, advertising, and design.




Follow Us