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2014 One Show - Interactive

Commbank Relaunch

Agency VML / Sydney

Client Commonwealth Bank

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Category

User Experience Design - Web / User Experience

Annual ID

141243N

About the Work

As a market leader with Australia's most visited banking website, The Commonwealth Bank wanted an online destination that matched their innovative approach to banking and their new ‚??CAN‚?? positioning.

So we redesigned the site with the customer in mind, to help them start planning their financial goals quickly and easily.

The site's entire user experience has been rebuilt from the ground up, creating a totally different banking website that allows users to browse solutions by their goals and easily find information and content customised to their needs, while the responsive design allows for a unified, full-screen experience across all devices.

The result saw dramatic increase in applications for banking products and overall customer satisfaction.

2014 Awards

Total Points: 5

Merit

Credits

Agency

VML Australia / Sydney

Creative Director

Aden Hepburn

User Experience Designer

Rob Romine
Rob Aston

Agency Producer

Tim Fletcher
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