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2024 One Show - Public Relations

Translators

Agency McCann Detroit + Weber Shandwick + Casanova//McCann

Client U.S. Bank

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Category

Public Relations for Good

Annual ID

OS24_PR031B

About the Work

There are over 11 million child translators in the United States. Which means that millions of non-English speaking adults are forced to rely on children, sometimes as young as five or six, to translate everything from healthcare to legal documents to the family’s finances. It’s a big burden for a little kid.

U.S. Bank noticed this firsthand in their branches. And was inspired to create Asistente Inteligente: the country’s first and only Spanish voice assistant for banking. Until now, there were no bilingual voice assistants for banking in the United States. With Asistente Inteligente, 42 million native Spanish speakers could now bank with their own voices and in their own language. Without depending on others to translate.

But to launch it, we didn’t just advertise the product. We wanted to celebrate the children and community who inspired it. So we created, Translators, a 20-minute documentary that told their story. We launched the film at the Los Angeles Latino International Film Festival (despite qualifying for other mainstream festivals at the time) followed by the Tribeca Film Festival.

We partnered with American actors Leslie Grace and John Leguizamo, who resonated with the community and broader audiences and provided an authentic connection, given their own experiences translating for their families. We leveraged their voices in major outlets ensuring that each interview became a heartfelt exchange about these shared experiences.

Then we took it to communities who know this story best. The film was shown at colleges, schools, community centers, churches and in U.S. Bank branches across the country. Sound booths at screenings allowed people to share their translator stories. The trailer was shown on the jumbotrons during Minnesota Twins and Kansas City Royals games. A microsite hosted the film to drive additional reach and awareness. All creative was produced in English and Spanish.

It started a national conversation, gaining over 16.7 billion earned media impressions across both mainstream and Latinx publications, 965 earned placements and 500 million social engagements. It also gained a 13 point increase in brand awareness and a 10 point increase in brand consideration. Usage of Asistente Inteligente rose by 220%.

2024 Awards

Total Points: 9

Credits

Agency

McCann Detroit
Casanova//McCann

PR / Marketing Agency

Weber Shandwick

Art Director

Erika Casales

Copywriter

LeAndra Langhorne

Creative Director

Christian Beckett
Jon Vall

EVP, Chief Creative Officer

Elias Weinstock

EVP, Chief Strategy Officer & Chief Marketing Officer

Kai Sakstrup

EVP, Executive Creative Director

Erin Wendel
Lauren McCrindle

EVP, Executive Strategy Director

Anne Feighan

Senior Art Director

Tessy Heyser

Senior Copywriter

Sofia Zermoglio

Senior Producer

Mj Soler

SVP, Executive Comms Strategy Director

Dominic Poynter

VP Creative Director

Carlos Tornell

VP, Strategy Director

Daniel Lammon

Account Director

Mercedes Ward

Account Executive

Bela Pamfilio

Account Supervisor

Courtie Davis

Assistant Account Executive

Daniela Rivera

AVP, Event Planner

Katherine Stokoe

AVP, Marketing Specialist

Jackie Turnquist

AVP, Social Media Specialist

Jennifer Strecker

Communications Manager

Meredith Luerssen

Director, Media Relations

Jackie Baez

EVP, Business Development

Emily West

EVP, Chief Stewardship Officer

Karla Acevedo

EVP, Earned Media Strategist

Veena Raj

EVP, Global Account Director

Rob Rawley

Group Account Director

Adriana Escarcega

Junior Associate, Client Experience

Yuna Komiyama

Junior Producer

Erin Michelitsch

Management supervisor

Vanessa Leal

President

James Ward

President/CEO

Ingrid Smart

Senior Associate

Libby McCarthy

Senior Manager

Dayana Alvarado

SEVP, Chief Diversity Officer

Greg Cunningham

SVP, Creative Strategy & Delivery

Kelly Colbert

SVP, Global Director of Marketing Communications

Scott Berwitz

SVP, Group Account Director

Stephen Doyle

SVP, Head of Community Affairs

Erica Opstad

SVP, Head of Enterprise External Communications

Jeffrey Shelman

SVP, Sponsorship, Experiential & Event Marketing Director

Chris Lee

VP Director, Channel Planning

Josie Castro

VP, Community Affairs Managers

Jill McCullough

VP, Creative Strategy & Delivery

Toni Sizemore

VP, Experiential Manager

Aaron Klein

VP, Marketing Content Director

Erin Gulden

VP, Marketing Manager

Kevin Ludke
Ramiro Padilla-Klein

VP, Public Affairs & Communications

Susan Beatty

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