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2025 One Show - Direct Marketing

Can't B Broken

Agency Ogilvy / New York

Client Verizon

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Category

Innovation / Use of Media in Direct Marketing

Annual ID

OS25_DM121M

Background

The world’s most unexpected music drop?
The ultimate network test?
Or the most-watched Super Bowl spot ever?
It’s all three.

By responding to the hottest topics in culture today – from Barbey to Beyonc-AI to Beyoncé-Of-The-United-States – and by teasing the BeyHive in the most #IYKYK multi-layered way, Verizon’s ad hijacked Super Bowl night and turned it into the most epic real-time real-life network test ever.

We drove 4900% more searches for Verizon, sent 30 million people to stream Bey’s new music, got 60% more store-traffic the day-after, 35% more sign ups YoY and made Beyoncé America’s first-ever female, black Country-song chart-topper.

Creative Idea

To prove that Verizon can handle anything, we pushed it to its breaking point.

We dropped a Super Bowl spot featuring Beyoncé attempting increasingly epic and meme-able stunts in an effort to break the Verizon network - from BarBey to Beyonc-AI to running for Beyoncé of the United States.

Then came the ultimate drop in the final moment of the commercial, as Beyoncé made a real time announcement of her album release, immediately dropping two new singles and sending millions and millions to the network to download and stream. Breaking the internet. But never breaking Verizon.

Insights & Strategy

The Super Bowl isn’t just Footballs’ biggest day. It’s America’s most network-intensive day where the most calls, streams, videos, food deliveries, new news and bets happen. It’s Verizon’s Super Bowl too.

But just saying ‘our network can handle anything’ or ‘our network can’t be broken’ isn’t enough for these savvy, skeptical younger Americans. They don’t care and they need proof.

So to truly reinforce this brand message, we needed everyone to join in and genuinely try to break the network. We need it to be tested – not by one engineer – but by culture itself: the culture of ‘breaking the internet’ and the cult of Beyoncé.

And this starts with mobilizing one of the most fiercely loyal, passionate and socially-active communities – the 300M-strong BeyHive – in the most authentic way.

Execution

To break the internet, we broke the rules:
Dropping it like a music album, not a Verizon ad.

Across two stages:
Buzz (5 days pre-SB) and Boom (the night of SB).

Buzz meant teasing the Beyhive with easter eggs and cryptic hints.
● From social-teasers like her ‘assistant’ Tony saying “She wants me to squeeze all these lemons by myself?” (her album Lemonade) while song ‘My House’ (her movie ‘Renaissance’) played and trended within minutes
● Changing our Twitter handles to Vérizon with an ‘é’
● Leaking pictures of Tony and Reneigh, Beyoncé’s silver-studded ‘horse’, on r/Talent reddit.
● Leveraging super fans and her dancers to stoke the conspiracies and escalate hype

Boom was airing the spot live and on her IG.
● Collabing with partners Mattel (BarBey) and Twitch (Slayoncé) to amplify reach
● A full-blown community-engagement strategy, interacting directly with fans
● Driving everyone to stream now and try break the network for real

Results

‘Beyoncé and Verizon win the Super Bowl’.

400+ headlines nationally from NYT to WSJ. 1000+ globally.

Millions of social mentions.

‘Can’t B Broken’ got 29 billion impressions. Meaning everyone on the planet noticed it 3.6 times. Together, we dominated 1/3 of ALL SB conversations (beating #TayVis).

We drove +4,900% searches for Verizon and drowned out T-Mo's two celebrity-stuffed SB ads with 95% category SOV.

We boosted ‘best network’ perceptions and proud-to-be a Verizon customer +5-12 pts with younger and more diverse generations in a way Verizon never has before.

We drove 60% more traffic to stores the Monday post-SB. More than any other Monday in Verizon history. We achieved a +35% YoY increase in sign ups within a month of Super Bowl.

30 million people streamed ‘Texas Hold Em’ within days.

And Beyoncé made history as the first Black female artist with a No. 1 country song.

2025 Awards

Total Points: 3

Merit

Credits

Agency

Ogilvy / New York

Production Company

MJZ / Los Angeles
Parkwood Entertainment / New York

Post Production Company

Cabin / Santa Monica
CO3 / Los Angeles
Method / New York
Sonic Union / New York

Associate Creative Director

Larissa Magera
Morgan Hoff

Chief Creative Officer

Samira Ansari

Chief Marketing Officer

Leslie Berland

Director

Craig Gillespie

Global Chief Creative Officer

Liz Taylor

Global Chief Strategy Officer

Mick McCabe

Global Executive Creative Director

Matthew Curry

Group Executive Creative Director

Doug Fallon
Steven Fogel

Account Director

Abigail Solano

Associate Director, Creative Strategy

Remy Wainfeld

CEO

Mark Dowley

Chief Production Officer

Tim Legallo

Director of Brand Strategy

Magnus Blair

Director of Business Affairs

Heather Weissman

Director of Marketing

Christopher Blades

Executive Group Director

Arya Boghraty

Global Client Lead

Kris Gibbons

Global Head of Production, WPP/Hogarth

David Rolfe

Head of Strategy, New York

Lynette Wong

NA CCO & President

Chris Beresford-Hill

NA Creative & Entertainment Lead

Juan Woodbury

President

Susan Cole

Senior Council

Carolina Pineda Martinez

Senior Director, Connections Planning & Performance

Mack Leahy

Senior Director, Creative Strategy

Andrea Huemmer

Senior Director, Head of Brand Engagement

Tim Chirico

Senior Director, Marketing Communications

Andrew Testa

Senior Vice President, Creative Marketing Group

Ricardo Aspiazu

VP of Communications

Donna Lyden

VP, Head of Creative Marketing and Brand Design

Mike Wente

VP, Marketing Activation

Jen McCarthy

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