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2025 One Show - Social Media

U up?

Agency Rethink / Toronto + IKEA

Client IKEA

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Category

Active Engagement / Call to Action

Annual ID

OS25_SM041M

Background

Canadians think they need to spend a lot to get a comfortable mattress, which is why the average budget for a new mattress is over $1,000. This belief creates a challenge for IKEA, whose mattresses are priced at a fraction of that cost. Instead of seeing them as a great deal, many people question the quality – believing they’re too affordable to be comfortable.

To combat this, we set out to make it easier for many Canadians to try and experience an IKEA mattress proving to them they’re not just well priced – they’re high quality.

With many Canadians not considering IKEA’s mattress range, we set out to reach these people when they needed us most–in the middle of the night, lying awake with a bad mattress that cost them a fortune.

Creative Idea

On Valentine’s Day, IKEA slid into Canadians’ DMs with a classic late-night “u up?” message to surprise them with a dreamy deal on IKEA mattresses. Between the hours of 11pm and 5am, those who responded were given a discount on an IKEA mattress, with select users even surprised and delighted with a free mattress.

The cheeky social stunt on Instagram reached sleepless Canadians in the middle of the night, unexpectedly capturing the attention of those who were playful enough to respond with a limited-time 15% offer on mattresses and sleep comfort products. We used strategically placed OOH–in proximity to IKEA’s downtown Toronto store– that was viewable to sleepless condo-dwellers who were still awake when the billboard was live between 10pm-12am.

Insights & Strategy

With many Canadians not considering IKEA’s mattress range, we set out to reach these people when they needed us most–in the middle of the night, lying awake with a bad mattress that cost them a fortune.

We tackled our low-quality perception head-on by getting our mattresses directly into the hands of consumers, proving to the many Canadians that IKEA delivers on both quality and affordability.

Execution

By leveraging IKEA’s distinctive humour and playfulness, we transformed a seemingly typical sales promotion into a cheeky and ownable dialogue that emphasized the humanity of our brand. By leaning into non-traditional tactics (i.e. sliding into our audience’s DMs), we pulled off an unexpected, novel campaign that was simple in execution, yet highly impactful, memorable and attention-grabbing.

Our idea went live on Instagram on Valentine’s Day (Friday, February 14), leaning into the romantic and flirty nature of the stereotypical late-night text. Using our trademark IKEA tone, we replied to those who were playful enough to respond with a limited-time 15% offer on mattresses and sleep comfort products.

The stunt was supported through contextual OOH, in close proximity to an IKEA location, and was viewable to sleepless condo dwellers who were still awake while the billboard was live between 10pm-12am.

Results

At the time of submission, it is too early to provide sales results.But so far, IKEA has sent over ~500 DMs to Canadians, with over ~2,500 interactions as of February 21, 2025.

The campaign has been shared online globally thousands of times, garnering millions of views and impressions, and has been and featured in both marketing and mainstream publications around the world.

Beyond positive consumer engagement on social, we’ve seen a landslide of reactions from some of our biggest category competitors, including Canada’s leading mattress retailer, and even some non-competitor brands like Durex.

The online reaction has solidified how impactful and unique our approach was, establishing IKEA as the innovative force behind playful, late-night marketing, and cemented IKEA as the quarterback in the conversation about mattresses and sleep solutions.

2025 Awards

Total Points: 3

Merit

Credits

Agency

Rethink / Toronto

Media Agency

Carat / Toronto

Client

Jonelle Ricketts
Jacqueline Wark
Samantha Loosley
Agamemnon Spiridoulias
Ruby Rasaei
Darcy Greaves
Alicia Carroll

Client / Brand

Ikea

Associate Creative Director

Rachel LeBlanc
Ryan Cookish

Chief Creative Officer

Mike Dubrick

Chief Strategy Officer

Sean McDonald

Copywriter

Julie Day-Lebel

Creative Director

Karine Doucet

Global Chief Creative Officer

Aaron Starkman

Group Creative Director

Robbie Percy
Caroline Friesen

Producer

Terri Winter

Strategist

Emma Bayfield

Account Director

Tori Zenko

Account Supervisor

Rachel Rava
Queenie See

Group Account Director

Kiara Wilson

Head of PR

Meredith Burns

PR Account Director

Kristel Dupont

PR Coordinator

Christina Avril-Dieudonne

PR manager

Kaitlyn Vian

PR Specialist

Claire Tam

Public Relations Account Director

Chenda McKissick

Public Relations Specialist

Tara Lush-Benson

Studio Manager

Todd Bennett

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